Welcome to Herbal Essence! By using our website (https://theherbalessence.com), you agree to comply with and be bound by the following Terms of Service. Please read them carefully before accessing or using our services.

1. Introduction

These Terms of Service govern your use of our website and the purchase of products from Herbal Essence. By accessing our site, you agree to abide by these terms and any other policies referenced within.

2. Eligibility

  • You must be at least 18 years old or have the permission of a legal guardian to use our site.
  • You agree to provide accurate, current, and complete information when making purchases on our website.

3. Account and Security

  • You are responsible for maintaining the confidentiality of your account and password.
  • Unauthorized use of your account must be reported immediately to herbalessence12@gmail.com.
  • We reserve the right to suspend or terminate accounts at our discretion, including for violations of these Terms.

4. Products and Pricing

  • All products listed on our site are subject to availability.
  • We reserve the right to discontinue products or change prices without prior notice.
  • Prices on the site are listed in Pakistani Rupees (PKR) and may include or exclude applicable taxes and shipping fees.

5. Orders and Payments

  • All orders placed are subject to acceptance by us.
  • We accept payments through the methods listed on our checkout page.
  • If your payment is declined, your order may be canceled, and you will be notified accordingly.
  • We reserve the right to limit or refuse orders at our discretion.

6. Shipping and Delivery

  • Free shipping is available for orders above Rs 2,000.
  • Shipping times are estimates and not guaranteed. We are not responsible for delays caused by courier services or external factors.
  • In case of lost or damaged items during delivery, please contact us at herbalessence12@gmail.com within 48 hours.

7. Returns and Refunds

Our refund policy outlines the conditions and processes for returns, exchanges, and refunds. Please refer to our Refund Policy for more details.

8. User Conduct

By using our website, you agree:

  • Not to use the website for any illegal or unauthorized purpose.
  • Not to engage in activities that disrupt or interfere with the website’s functionality.
  • To comply with all applicable laws and regulations.

9. Intellectual Property

All content on our website, including text, images, and graphics, is the intellectual property of Herbal Essence and is protected by copyright and trademark laws.

  • You may not reproduce, distribute, or sell any content without our written permission.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of those websites, and accessing them is at your own risk.

11. Limitation of Liability

To the fullest extent permitted by law, Herbal Essence will not be liable for:

  • Indirect, incidental, or consequential damages arising from the use of our website or products.
  • Any loss of data or unauthorized access to your account.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Pakistan. Any disputes will be resolved in the jurisdiction of [insert relevant city or region].

13. Changes to Terms of Service

We reserve the right to update or modify these terms at any time. Changes will be posted on this page, and your continued use of the site constitutes acceptance of the updated terms.

14. Contact Us

If you have any questions about these Terms of Service, feel free to contact us:

Email: herbalessence12@gmail.com
Phone: 0308-9631114