At Herbal Essence, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy carefully.
1. Eligibility for Refunds and Returns
We accept returns and offer refunds under the following conditions:
- The item must be unused, unopened, and in the original packaging.
- The return must be requested within 7 days from the date of delivery.
- Proof of purchase (order number or receipt) must be provided.
- Perishable or health-related products (such as supplements) may only be eligible for a refund if they are damaged or defective upon arrival.
2. Non-Refundable Items
The following items are non-refundable:
- Products that have been opened or used.
- Items purchased on sale or part of a promotional offer.
- Customized products or items marked as “final sale”
3. Return Process
To initiate a return, follow these steps:
- Contact our support team at herbalessence12@gmail.com with your order number and reason for return.
- We will provide you with the return shipping instructions.
- Pack the product securely and include the proof of purchase inside the package.
- Ship the item back to the address provided by our team.
4. Return Shipping Costs
- Customers are responsible for the cost of return shipping unless the item is damaged, defective, or sent in error.
- If eligible, original shipping charges are non-refundable.
5. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved:
- A refund will be processed to your original payment method within 7–10 business days.
- You will receive a confirmation email once the refund has been issued
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with:
- A photo of the damaged product.
- Your order number and details of the issue.
We will arrange for a replacement or issue a full refund, including any shipping charges.
7. Contact Us
If you have any questions or need further assistance, feel free to contact us:
Email: herbalessence12@gmail.com
Phone: 0308-9631114